FAQ

What if I decided I want to cancel my order after it is placed? Due to our quick turn-around-times, orders must be cancelled within 2 hrs of being placed by sending an e-mail to sales@skinscentuals.com. All cancellations will be charged a 15% re-stocking fee.   What if my order arrives damaged? When your order arrives, please inspect the carton for any damage that may have occurred during shipment. We take great care to insure your products get to you safely, however, if damage occurred to the items in your shipment please contact Skin eScentuals Customer Service via e-mail at questions@skinscentuals.com. One of our customer service representatives will be happy to assist you in getting your replacements. Please do not send any items back to Skin eScentuals without a return authorization. Items returned without an authorization number will not be replaced nor will shipping expenses be reimbursed. *Note: We cannot guarantee the shipping of our bath bombs due to their fragile nature.   What if I want my products automatically shipped every 3 months so I don’t have to re-order every time? Be patient with us! We are working out the details to be able to accept auto-ship members so you can enjoy your favorite products without the worry of running out.   What if I have a question about my products after they arrive? No problem! Customer Satisfaction is our number one priority. E-mail us at questions@skinscentuals.com anytime you have a question about how to use a product, need suggestions for your skin type, want to know more about a product before you purchase or have a comment to share with us about one of our products. We love hearing from our customers and believe me we listen! If you want send us a review to put on our site, we’d love to hear from you.  *NOTE: Due to natural versus chemical preservatives being used in our formulations, our average product shelf life is 6 to 9 months (unless otherwise stated in the product page). All ingredients listed as “organic” are certified organic (unless otherwise noted on the product page). Due to customer requests, some of the scents we have incorporated cannot be duplicated in nature and include a synthetic fragrance. All of these products will be clearly marked with the product details on our website. Whenever possible, we use 100% pure natural essential oils. All of our products are responsibly made and packaged in the United States. We guarantee that it is 100% safe to shop on our website.